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Dear Guest and Travelers to Nepal and other Himalayan destinations, please make sure that you have understood our Terms and Conditions, after having read carefully the mutual contract and legal process, which will certainly keep our friendly relationship for the long term.
Trips Booking & Payment:
After selecting the trip of your choice from our varied programs and itineraries, the first step in the booking procedure you are requested to fill out our booking form and send it after completion with a 20 % deposit for entire Nepal Trips, as for Tibet & Bhutan trips 40 % non-refundable deposit.
Along with the completed form, you are required to fax, or e-mail your passport copy with all detail to us in the Kathmandu office at 00977- 9841824281 or at Team Himalaya (email@example.com)
Upon receiving your passport copy and details with the completed booking form Plus your deposit, we will proceed and send you a final affirmation receipt with acknowledgment.
All deposits are required for selected and chosen trips on per per-person basis, we will inform you by e-mail regarding the direct deposit procedure and details.
As per the booking and Trip money transfer, service charges of respective banks might apply and they should be paid at the time of deposit.
We will e-mail you the details on making payments through your credit card once you have filled up the Booking form.
We accept Visa or MasterCard only with a 2- 4% surcharge that will be added as a processing fee on credit cards as a service charged by the Banks.
The Condition for clearing the remaining balance as per the trip booked is as follows:
02: How to pay your selected trip deposit:
Credit Card (visa & master):
Please call us at 00977-9841824281 to pay over the phone.
Please make the cheque payable to Team Himalaya (P).Ltd and post it to the address below:
Company Address: Team Himalaya (P) Ltd
Bank Address: Himalayan Bank Limited.
03: Refund & Cancellation:
No refund will be made by the company for the 25% deposit amount in case of cancellation of your trip for any whatsoever or other reasons.
After having paid the full amount of any selected trip, you are entitled to incur a refund in case you want to cancel your trip by informing us as soon as possible to make the charge reasonable as per the company rules and regulations.
Still, the cancellation charge is invoiced to you. Written notification of your cancellation should be made to cancel any trip. Nevertheless, you have imposed a cancellation charge as advised below:-
60 days or more deposit retained
45 – 50 days before departure 50%
30 – 40 days before departure 75%
20 days before departure 100%
04: Extra Supplement Charge:
Team Himalaya Treks & Expeditions (P) Ltd tour/trek packages, rooms, or tents are provided on twin sharing basis. Thus, a single room supplement charge will be imposed as extra for the client who does not have another tour participant to share a room/tent with. It also applies to clients who need a single supplement in tents/rooms in hotels or lodges.
05: Early return from any Tours or Treks:
No refund will be entertained to clients on early return from our trips due to personal domestic/medical or personal problems from any other trips regardless of whatever portions remain unused in the itinerary.
06: Amendment in Trip Cost:
Team Himalaya Treks & Expeditions (P) Ltd. reserves the right to revise or change the trip costing rate posted on our website, under any circumstances, or on the pressure of various external factors beyond our control, for instance, changes in exchange rate, government action, etc. inflation, however assuring that we will put our effort as much possible to keep the present cost rate as it is.
07: Unforeseen Circumstances:
If the company have to cancel the respective trip due to unforeseen circumstances like natural disasters, political conflict, unfavorable climate, broken trail, and roads, etc., we will refer you for an alternative trip of similar types and standard.
Even if this doesn’t suit and fit your likes and interests, all trip prices paid by you to our company will be refunded with some administration and trip arrangement charge of 15 to 20 % depending upon the trip chosen.
Please note, any other expenses incurred by you as a result of this booking are entirely your responsibility.
08: Travel / Medical Insurance:
We strongly suggest and recommend all booking Clients acquire Travel and Medical Insurance as a compulsion in all our tours and trekking and climbing trips. It should include adequate protection for tour/trekking/climbing/rafting or any other adventure sports with duration to cover personal injury, death, medical expenses, and repatriation or emergency evacuation expenses by any means of transportation such as helicopter rescue, air ambulance and adequate cover for baggage.
09: Health & Fitness:
All our Treks and Tours require sound health and a level of fitness before signing the booking with us, Clients should always check with their local Doctor or Physician regarding their health and fitness before the trip departs to Himalayan destinations.
It’s solely the client’s responsibility to inform Team Himalaya Treks & Expeditions of any pre-existing medical condition or disability that might reasonably be expected to increase the risk of your required medical attention, which may affect your capability to travel on the trips booked with us.
Children and Elderly people:
An authorized guardian by the parents must accompany all travelers under the age of sixteen.
A person of more than 70 years of age, although in good health still needs a partner, family member, or friends to accompany him/her.
If you have any queries regarding age and suitability, please contact us for further information.
10: Nepal / Tibet Visas & Passport Conditions:
It is important that all clients should have a valid passport with at least six months of validity from the return date of travel.
Nepal visas can be obtained from the Nepal Consulate or Embassy in your country or upon arrival at Kathmandu Tribhuvan International Airport. The costs of Nepalese visas are the sole responsibility of clients. All clients must have a valid passport with at least 6 months of validity from the return date. As you are unable to obtain visas to Tibet you need to send your passport details to Team Himalaya Treks & Expeditions for visa applications to travel in Tibet, we require this information at least three weeks prior to departure.
11: Risk and Liabilities:
Team Himalaya's main concern is your safety and satisfaction including our staff welfare, therefore we carry out all our assignments sincerely & honestly to ensure your holiday a Hassel hassle-free without any problems.
Nevertheless, unless stated otherwise, the trip may be changed under uncertain and inherent circumstances such as landslides, roadblocks, floods, heavy snow, political unrest, cancellation of flight, delayed arrival, sickness or accidents, etc. Any extra cost incurred there is your personal responsibility and should be borne on the spot.
Possibility of domestic flight delay or postponement due to bad weather in Himalayan regions which happens sometimes, in particular around Everest region Lukla, Phaplu, Annapurna / Mustang / Manang region Humde, Jomsom and on the Far West Dolpa, Simikot and Jumla region and on Far East sector Tumlingtar, and Taplejung area.
Trekking in remote areas or in as described above, especially during the off-season, you are highly advised to reserve extra days to prepare for some delays and avoid frustrating consequences.
In case of flight cancellation pre-tour/post-tour, you need to bear accommodation and food costs yourself.
12: Our Responsible Adventure Policy:
Our entire tour/trekking guide representing Team Himalaya Treks & Expeditions deserves all authority during tours and trekking/rafting or on climbs.
If you show a negative attitude, or bad behavior or commit any unlawful act and disturb, you are compelled to leave the tour/treks or any other trips.
In this situation and conditions, No Refund will be made by the company.
Team Himalaya Treks & Expeditions will ensure to make every effort comfortable and satisfactory in all our trips, but one must understand that Himalayan or Third World and Developing Countries like Nepal cannot afford much of Western and highly timed facilities sometimes depending upon the area of travel, however, we will try our best to make your travel enjoyable with memorable time while with us.
Weather is another factor that directly impacts some trips, hence, patience in mind, enthusiasm and proper preparation before heading is a must.
Your personal belongings:
On any account, we’re not responsible for any loss or damage of your baggage/luggage or property even when it is shouldered by our porters, ponies, or vehicles. Our trip escorts and guides will provide necessary safety precautions so that this does not arise while with us.
Papers & Documents:
All necessary papers and documents should be presented in sequence for example to issue visas, necessary permits, etc. We’re not accountable in case of any trip formality not being completed in time before the trip departs in the absence of essential papers and documents.
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