Payment Mode
Dear Guests and Travellers to Nepal and other Himalayan destinations, please make sure you have understood our Terms and Conditions after carefully reading the mutual contract and legal process, as this will help maintain our friendly relationship for the long term.
Trips Booking & Payment:
After selecting the trip of your choice from our varied programs and itineraries, the first step in the booking process is to complete our booking form and, upon submission, send it with a 20% deposit for Nepal trips and a 40% non-refundable deposit for Tibet & Bhutan trips.
Along with the completed form, you are required to fax or e-mail your passport copy with all details to us in the Kathmandu office at 00977- 9841824281 or @Team Himalaya ([email protected])
Upon receiving your passport copy and details, along with the completed booking form and your deposit, we will proceed and send you a final affirmation receipt with acknowledgement.
All deposits are required for selected and chosen trips on a per-person basis. We will inform you by email regarding the direct deposit procedure and details.
As per the booking and Trip money transfer, service charges of the respective banks may apply and should be paid at the time of deposit.
We will email you the details for making credit card payments once you have filled out the Booking form.
We accept Visa or MasterCard only, with a 2-4% surcharge as a processing fee, charged by the Banks as a service.
The Condition for clearing the remaining balance as per the trip booked is as follows:
- The remaining balance for all Nepal Trips should be paid upon arrival.
- The remaining balance for other Himalayan countries, such as Bhutan and Tibet, and for all multi-country tours, needs to be cleared within 35 days before your trip departure dates.
- Team Himalaya Treks & Expeditions (P) Ltd reserves the right to cancel your trip if the full amount is not paid on time.
- In certain circumstances, we will accept your last-minute booking at least a week before the tour departure date for all trips; in this case, full payment is required.
02: How to pay your selected trip deposit:
Credit Card (visa & master):
Please call us at 00977-9841824281 to pay over the phone.
Cheque Payment:
Please make the cheque payable to Team Himalaya (P).Ltd and post it to the address below:
Company Address: Team Himalaya (P) Ltd
Bank Transfer:
Bank Address: Himalayan Bank Limited.
And
Account No:01908416120019
03: Refund & Cancellation:
The company will not refund the 25% deposit in case of cancellation of your trip for any reason whatsoever.
After paying the full amount for any selected trip, you are entitled to a refund if you cancel your trip by informing us as soon as possible, to make the charge reasonable in accordance with the company's rules and regulations.
Still, the cancellation charge is invoiced to you. Written notification of your cancellation is required to cancel any trip. Nevertheless, you have imposed a cancellation charge as advised below:-
60 days or more deposit retained
45 – 50 days before departure 50%
30 – 40 days before departure 75%
20 days before departure 100%
04: Extra Supplement Charge:
Team Himalaya Treks & Expeditions (P) Ltd tour/trek packages, rooms, or tents are provided on twin sharing basis. Thus, a single room supplement will be charged for clients who do not have another tour participant to share a room/tent with. It also applies to clients who need a single supplement in tents/rooms in hotels or lodges.
05: Early return from any Tours or Treks:
No refund will be entertained for clients who return early from our trips due to personal, domestic, medical, or other personal problems, regardless of any portions of the itinerary that remain unused.
06: Amendment in Trip Cost:
Team Himalaya Treks & Expeditions (P) Ltd. reserves the right to revise or change the trip costing rate posted on our website, under any circumstances, or on the pressure of various external factors beyond our control, for instance, changes in exchange rate, government action, etc. inflation, however assuring that we will put our effort as much possible to keep the present cost rate as it is.
07: Unforeseen Circumstances:
If the company has to cancel the trip due to unforeseen circumstances such as natural disasters, political conflict, unfavourable climate, trail or road closures, etc., we will refer you to an alternative trip of a similar type and standard.
Even if this doesn’t suit your interests, all trip prices paid to our company will be refunded, with an administration and trip arrangement charge of 15-20%, depending on the trip chosen.
Please note that any other expenses incurred by you as a result of this booking are entirely your responsibility.
08: Travel / Medical Insurance:
We strongly recommend that all booking Clients acquire Travel and Medical Insurance as a compulsory requirement for all our tours, trekking, and climbing trips. It should include adequate protection for tour/trekking/climbing/rafting or any other adventure sports, with a duration that covers personal injury, death, medical expenses, and repatriation or emergency evacuation expenses by any means of transportation, such as helicopter rescue, air ambulance, and adequate cover for baggage.
09: Health & Fitness:
All our Treks and Tours require sound health and a level of fitness before signing the booking with us. Clients should always check with their local Doctor or Physician regarding their health and fitness before the trip departs to Himalayan destinations.
It’s solely the client’s responsibility to inform Team Himalaya Treks & Expeditions of any pre-existing medical condition or disability that might reasonably be expected to increase the risk of your required medical attention, which may affect your capability to travel on the trips booked with us.
Children and Elderly people:
An authorised guardian by the parents must accompany all travellers under the age of sixteen.
A person of more than 70 years of age, although in good health, still needs a partner, family member, or friend to accompany him/her.
If you have any queries regarding age and suitability, please contact us for further information.
10: Nepal / Tibet Visas & Passport Conditions:
All clients must have a valid passport with at least six months of validity from the return date of travel.
Nepal visas can be obtained from the Nepal Consulate or Embassy in your country or upon arrival at Kathmandu Tribhuvan International Airport. The costs of Nepalese visas are the sole responsibility of clients. All clients must have a valid passport with at least 6 months of validity from the return date. As you are unable to obtain visas to Tibet you need to send your passport details to Team Himalaya Treks & Expeditions for visa applications to travel in Tibet, we require this information at least three weeks prior to departure.
11: Risk and Liabilities:
Team Himalaya's main concern is your safety and satisfaction, as well as our staff's welfare. We carry out all our assignments sincerely & honestly to ensure your holiday is hassle-free.
Nevertheless, unless stated otherwise, the trip may be changed under uncertain and inherent circumstances, such as landslides, roadblocks, floods, heavy snow, political unrest, flight cancellations, delayed arrivals, sickness, or accidents. Any extra cost incurred there is your responsibility and should be borne on the spot.
Flight Delay/Cancellation:
Possibility of domestic flight delay or postponement due to bad weather in the Himalayan regions, which sometimes happens, particularly around the Everest region, Lukla, Phaplu, Annapurna / Mustang / Manang region, Humde, Jomsom and on the Far West sector, Dolpa, Simikot and Jumla region and on the Far East sector, Tumlingtar, and Taplejung area.
Trekking in remote areas, as described above, especially during the off-season, you are highly advised to reserve extra days to prepare for potential delays and avoid frustrating consequences.
In case of a flight cancellation pre-tour/post-tour, you will need to bear the accommodation and food costs yourself.
12: Our Responsible Adventure Policy:
Our entire tour/trekking guide representing Team Himalaya Treks & Expeditions deserves all authority during tours, trekking/rafting, or on climbs.
If you show a negative attitude, or bad behaviour, or commit any unlawful act and disturb, you are compelled to leave the tour/treks or any other trips.
Under these circumstances, the company will not issue a refund.
Team Himalaya Treks & Expeditions will ensure to make every effort comfortable and satisfactory in all our trips, but one must understand that Himalayan or Third World and Developing Countries like Nepal cannot afford much of Western and highly timed facilities sometimes depending upon the area of travel, however, we will try our best to make your travel enjoyable with memorable time while with us.
Weather is another factor that directly impacts some trips; hence, patience, enthusiasm, and proper preparation before heading out are a must.
Your personal belongings:
On any account, we’re not responsible for any loss or damage to your baggage/luggage or property even when it is carried by our porters, ponies, or vehicles. Our trip escorts and guides will ensure necessary safety precautions are in place so this does not arise while with us.
Papers & Documents:
All necessary papers and documents should be presented in sequence, for example, to obtain visas and permits. We’re not accountable for any trip formalities not completed in time before the trip departs, in the absence of essential papers and documents.